Shipping Information

We offer free shipping on all orders! 

Our goal is to offer the best shipping option. Every day, we deliver to hundreds of customers, ensuring that we provide the highest levels of responsiveness to you at all times. 

Shipping time

Here is an estimate shipping time. Due to factors that often affect international shipment, such holidays, customs, and weather, we can only offer an estimate of shipping times.

 

United States                                              10 - 20 business days

Puerto Rico                                                  15 - 40 business days

Canada, Europe                                          15 - 40 business days

Mexico, Central America                       20 - 60 business days

South America                                            20 - 60 business days

Australia                                                        20 - 60 business days

Middle East (UAE, Saudi Arabia)         20 - 40 business days

     

Shipping Policies

Important: We are not responsible if a package is undelivered because of missing, incomplete, or incorrect destination. Please, enter the correct shipping address when checking out. If you realize that you made an error, please email us at sales@hyphenstore.com as soon as possible. However there is a 72  hour wait time list for emails, therefore, if your order has left the warehouse within 72 hours, it is out of our control.

  • Hyphen Store are not responsible for any duties, taxes or customer fees under any circumstances.
  • If the order arrives at your country and the customer refuses to accept the package or several attempts are in the country of destination to deliver the package; Hyphen Store reserves the right to abandon the package and will not be responsible for any refund.  
  • All products are shipped individually as son as they are processed for shipping in out warehouse

Cancellations

If an item is sell out or is unavailable, we will cancel your order, notify you by email and we will refund in full.